STARLINK SUPPORT

STARLINK SUPPORT
STARLINK SUPPORT

SETUP STARLINK
Find A Clear View of the Sky
Your Starlink needs a clear view of the sky so it can stay connected with satellites as they move overhead. Objects
that obstruct the connection between your Starlink and the satellite, such as a tree branch, pole, or roof, will cause
service interruptions.
If you could not find a clear field of view from the ground level, consider installing in an elevated location,
like a roof, pole, or wall. Additional mounts and accessories are available for purchase on the Starlink Shop.
To find a location with a clear view of the sky:

  1. Download the Starlink App.
  2. STARLINK SUPPORT
  3. Use the “Check for Obstructions” tool to find an install location that will deliver the best service.
  4. Ensure your Starlink is installed within 35 degrees of vertical.
    Plug Starlink In
  5. Put Starlink into base and plug into power.
  6. Starlink will automatically level itself to search for satellites overhead. Do NOT attempt to manually adjust your Starlink.
  7. After a few minutes, Starlink will make an initial connection to the Starlink constellation and tilt to the optimum angle
    for satellite coverage (slightly north or south based on your location in the northern or southern hemisphere).
    ENGLISH
    Starlink
    Outdoors Indoors
    Power Supply Router
    Stowed — Intializing Auto-Level — Sky Searching Auto-Tilt — Connected to Internet

STARLINK SUPPORT

Starlink Guide

ENGLISH Starlink
Install Guide
SETUP
Find A Clear View of the Sky
Your Starlink needs a clear view of the sky so it can stay connected with satellites as they move overhead. Objects
that obstruct the connection between your Starlink and the satellite, such as a tree branch, pole, or roof, will cause
service interruptions.
If you could not find a clear field of view from the ground level, consider installing in an elevated location,
like a roof, pole, or wall. Additional mounts and accessories are available for purchase on the Starlink Shop.
To find a location with a clear view of the sky:

  1. Download the Starlink App.
  2. Use the “Check for Obstructions” tool to find an install location that will deliver the best service.
  3. Ensure your Starlink is installed within 35 degrees of vertical.
    Plug Starlink In
  4. Put Starlink into base and plug into power.
  5. Starlink will automatically level itself to search for satellites overhead. Do NOT attempt to manually adjust your Starlink.
  6. After a few minutes, Starlink will make an initial connection to the Starlink constellation and tilt to the optimum angle
    for satellite coverage (slightly north or south based on your location in the northern or southern hemisphere).
    ENGLISH
    Starlink
    Outdoors Indoors
    Power Supply Router
    Stowed — Intializing Auto-Level — Sky Searching Auto-Tilt — Connected to Internet
    Find answers to frequently asked questions, installation education, and additional troubleshooting in the
    Starlink App and the Support section of starlink.com.
    INSTALLATION ENGLISH
    Connect to WiFi
    For Further Assistance
  7. On your device, find and connect to the STARLINK network in your WiFi settings.
    If needed, the Network ID is located on the back of the router.
  8. Once connected, a browser window will open prompting you to enter a new SSID (Network name) and password.
    This step is optional but recommended.
  9. You are now connected! Open the Starlink App to customize additional settings, check your connection, and more.
  10. Open the Starlink App to check for any alerts, outages, or obstructions.
  11. Check the WiFi router light.
    If the router cannot connect to the internet in 20 minutes, the light will go from pulsing white to red.
  12. Make sure everything is securely plugged in and there is no damage to hardware or cables.
  13. Confirm you are at the correct service address listed on your account.
  14. Power cycle Starlink by unplugging from power and then plugging back in.
  15. If none of these works, contact Starlink Customer Support by logging into your account on starlink.com.
    AUX
    Default Network ID
    Pulsing White: Connecting / Updating
    Solid White: Connected to Internet
    Solid Red: Not Connected
    Reset
    Can’t Get Online?
    4:19
    STARLINK
    WiFi